FAQs

 

When will I receive my tracking information?

Your tracking information will be sent to the email you entered within one business day once the order has been processed. If you did not receive tracking information, please reach out to our customer service.  

 

When will I receive my confirmation email?

If you have not received a confirmation email within 4 hours of placing your order, please reach out to our customer service team.  

 

Why isn't my promotional code working?

All codes are case sensitive. Please be sure that you are typing in your code correctly. Promotional codes are only valid for certain time periods. Please make sure that the code you are using is still viable by the date of purchase. If you are still facing issues using your promotional code, please reach out to our customer service team, so a representative can assist you.